Four distinct work order types — Preventive Maintenance, Corrective Maintenance, Certification, and Trouble Report. Each follows its own defined workflow with automated assignment, progress tracking, and escalation paths.

Any submitted Trouble Report can be directly escalated into a formal Work Order. This creates an automatic traceability chain — from the field complaint all the way to resolution and sign-off, eliminating manual follow-up gaps.

Full user directory with profile management, workload visibility, and assignment tracking. Users are tied to specific roles and sites ensuring contextually accurate and auditable task assignment.

Unified scheduling engine connected to both Work Orders and Trouble Reports. Preventive maintenance schedules auto-generate WOs on due dates, while Trouble Reports can be slotted for tracked resolution timelines.

Full equipment registry linked directly to Work Orders. Each asset carries its complete history of maintenance activities, certifications, and trouble reports. Technicians can look up any equipment and immediately see its full service record.

Multi-site support with site-scoped data visibility. Each user is assigned to one or more sites and their data access is automatically scoped. A technician at Site A cannot see or modify data belonging to Site B unless explicitly authorized.

Granular permission system across all modules. Roles are defined at the system level — Admin, Supervisor, Technician, Approver, and Viewer — each with precise access rights per module. Permissions cascade from site level down to individual user actions.

End-to-end digital approval workflow linked to all major system actions — WO creation, WO closure, Trouble Report escalation, Certification issuance, and Schedule changes. Multi-level approvals with timestamped signatures replace paper-based sign-off entirely.